Repeat customers appreciate it when you remember something personal about them.
Correct Answer:
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Q17: Never argue with a customer.
Q18: In some situations, it is appropriate to
Q19: Customers understand that businesses do not know
Q20: Do not judge your customers based on
Q21: If you make a mistake with a
Q23: Never accept personal phone calls or carry
Q24: When you transfer a call,
A)explain why the
Q25: Customers do not expect honesty.
Q26: Customers want
A)unprofessional treatment.
B)dedication attention.
C)a "chatty" salesperson.
D)none of
Q27: Intangible items
A)cannot be sold.
B)can be seen.
C)cannot be
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