Customers understand that businesses do not know their individuals situations and may not be able to respond accordingly.
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Q14: During a phone conversation, your focus and
Q15: A steady customer base is the key
Q16: Your voice, speech patterns, vocabulary, and attitude
Q17: Never argue with a customer.
Q18: In some situations, it is appropriate to
Q20: Do not judge your customers based on
Q21: If you make a mistake with a
Q22: Repeat customers appreciate it when you remember
Q23: Never accept personal phone calls or carry
Q24: When you transfer a call,
A)explain why the
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