Tommy Gray attempts to deliver customer satisfaction every day in his Audio Expressions installation business. He is a smart operator who knows that the key to this goal is to match ________ with ________.
A) company performance; competition
B) company performance; competitive prices
C) relationship building; performance tools
D) company performance; unique products
E) customer expectations; service quality

Question

Quizplus · Accepted Answer

The statement suggests that Tommy Gray's main goal is to deliver customer satisfaction, indicating that the customer's expectations are a critical factor. Therefore, the key to achieving this goal is to match the customer's expectations with the quality of service provided. Option E directly addresses this requirement. Options A, B, C, and D do not reflect the focus on meeting customer expectations.

Tommy Gray Attempts to Deliver Customer Satisfaction Every Day in His