Question 1

Dorie's Diner recently hired a new cook who had very little experience. In order to help them learn the job the new cook is working side by side with another employee who is providing instruction and assistance as needed. This would be an example of on-the-job training.

Accepted Answer

On-the-job training refers to learning and training while performing the actual job duties, usually with the assistance or supervision of more experienced coworkers.

Question 2

A student completing an internship at a local accounting firm three days a week while attending classes on the other two days is an example of blended learning.

Accepted Answer

Blended learning specifically refers to a mix of traditional face-to-face classroom instruction with online learning activities, not the combination of work experience and classroom learning.

Question 3

An organization should provide ________ programs to enhance employees' knowledge, skills and abilities required to be successful in their jobs.

Accepted Answer

The answer of An organization should provide ________ programs to...

Question 4

Coaching is a long term relationship which helps an employee make necessary performance improvements, while mentoring is a short term relationship that focuses on teaching the employee about the organization and their role within it.

Accepted Answer

Coaching and mentoring are often used interchangeably, but this statement is not entirely accurate. Coaching typically focuses on improving job performance and can be a long term process, while mentoring is often more focused on career development and can be a shorter term relationship. However, there can be overlap between the two and the specific definitions and distinctions may vary depending on the organization and context.

Question 5

Sharing the "big picture" with adult learners is unnecessary and frustrating to them because most of them have attended several training programs and understand how their jobs fit with the training that they are required to attend.

Accepted Answer

Adult learners often appreciate understanding how specific training fits into the larger context of their roles and the organization's goals, enhancing motivation and engagement.

Question 6

One way to teach employees about different cultures and how to be sensitive to those who are different than they are, is to provide diversity training.

Accepted Answer

Diversity training is designed to help employees understand and appreciate individual differences, such as culture, religion, gender, and ethnicity. By providing cultural awareness training, employees can learn to be more sensitive and respectful towards others who are different than themselves.

Question 7

Presenting a training program off-site is preferred because it will limit distractions and interruptions for the presenter and the trainees.

Accepted Answer

Presenting a training program off-site allows for a more controlled and focused environment without the usual distractions of the workplace.

Question 8

________ may include job shadowing for those in middle management roles within the organization.

Accepted Answer

The answer of ________ may include job shadowing for those...

Question 9

________ helps employees understand how their jobs fit in with the goals and objectives of the organization.

Accepted Answer

The answer of ________ helps employees understand how their jobs...

Question 10

After completing safety training for all of the assembly workers injuries were reduced by 22% over the following 12 months which saved the organization over $100,000. This organization experienced a positive return on investment in regard to this training.

Accepted Answer

The reduction in injuries and resulting cost savings indicate that the safety training had a positive impact on the organization and resulted in a return on investment.

Question 11

As a manager, you need to make your employees aware of the new dress code policy. You would most likely select training which was low tech/low touch to get the information to your staff.

Accepted Answer

Low tech/low touch training methods, such as emails or memos, are efficient and practical for disseminating straightforward information like a new dress code policy, where interactive or high-touch training methods are not necessary.

Question 12

A job description should explain the type of knowledge a job requires by explaining things such as what level of education is required and whether any special certifications are required to perform the job.

Accepted Answer

A job description should include information on the level of education and any certifications required for the job.

Question 13

To be effective, diversity training can be presented by anyone who has already completed the training and should focus on those minority groups who may be most effected by discrimination.

Accepted Answer

While it may seem logical to have someone who has completed the training present the information, diversity training should be conducted by professional trainers with expertise in diversity, equity, and inclusion. Additionally, the training should focus on all marginalized groups, not just those who may be most affected by discrimination. This is to ensure that all employees are educated on the importance of diversity and inclusion in the workplace.

Question 14

In order for training to be effective organizations should follow a standard process which involves completing a ________, then ________, ________, and ________ the training provided.

Accepted Answer

The answer of In order for training to be effective...

Question 15

Training managers about such things as the ADA, ADEA and Title VII should all be part of a comprehensive legal compliance training program which will help limit the employer's exposure to discrimination claims.

Accepted Answer

It is important for managers to be trained on legal compliance related to discrimination, such as the ADA, ADEA, and Title VII. This training can help employers limit their exposure to discrimination claims, making it an important aspect of a comprehensive legal compliance training program.

Question 16

In order to prepare employees for promotional opportunities an organization would create ________ programs which may be focused on such topics as leadership skills.

Accepted Answer

The answer of In order to prepare employees for promotional...

Question 17

Amy, who is the department secretary for the marketing department, just received a new copier in her work area which also scans, faxes and has a variety of other functions which her old copier did not. Amy requires skills training in how to operate the equipment.

Accepted Answer

Amy needs skills training to operate the new multifunctional copier that she received in her work area.

Question 18

Due to recent process changes and a downsizing at KLM Warehouse employees are acting out more and morale has declined. KLM plans to provide training on how to deal with change and conflict management. This would an example of behavioral training.

Accepted Answer

The training on how to deal with change and conflict management is focused on behavior and how employees can effectively handle difficult situations, making it an example of behavioral training.

Question 19

During the interview, Seth shared with you that he is interested in going back to school for his master's degree in order to prepare himself to eventually take on a management role with the organization. This demonstrates that Seth has high learning agility.

Accepted Answer

Learning agility refers to the ability and willingness to quickly learn and adapt to new situations and challenges. Seth's interest in going back to school to gain more knowledge and skills for a future management role indicates that he has a high learning agility.

Question 20

Having high transfer of training means that employees who were trained go back to their work area and train others about what they learned.

Accepted Answer

High transfer of training refers to the effective application of skills, knowledge, or behaviors learned in a training context to the job context, not necessarily training others.

Quiz 8: Training and Development