Due to recent process changes and a downsizing at KLM Warehouse employees are acting out more and morale has declined. KLM plans to provide training on how to deal with change and conflict management. This would an example of behavioral training.

Question

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The training on how to deal with change and conflict management is focused on behavior and how employees can effectively handle difficult situations, making it an example of behavioral training.

Due to Recent Process Changes and a Downsizing at KLM