Deck 8: Training and Development

Question 1

If a company needs to determine how well they are meeting their goals and objectives they should:

A) identify their external opportunities.
B) determine what threats they face in their industry.
C) evaluate the company's strengths.
D) analyze the weaknesses of the company.
E) do all of the above.

Answer 1

E

Question 2

Keeping employees updated on-going in regard to the knowledge, skills and abilities needed to perform the jobs is known as:

A) competency evaluation.
B) onboarding.
C) training.
D) development.
E) task analysis.

Answer 2

C

Question 3

Knowing that a majority of her trainees were ________ learners, Kellie reserved the computer lab for her word processing training so that they could practice drafting and editing documents.

A) kinesthetic
B) tactile
C) auditory
D) visual
E) agile

Answer 3

A

Question 4

When looking at an organization's work environment which of the following might indicate a need for employee training?

A) Low employee turnover rates
B) Reduced absenteeism rates
C) Increased unemployment compensation costs
D) Less work related injuries
E) Increased employee satisfaction scores

Question 5

Sharon, Director of Sales, has a new Marketing Coordinator, Edward, who started last week. Edward will be completing a job shadow with the Sales Coordinator over the next two days to help him become familiar with the organization and its operations. This is an example of a/an:

A) onboarding program.
B) employee orientation.
C) training program.
D) legal compliance training.
E) KSA training.

Question 6

Employee orientation programs would be an example of a/an:

A) diversity training.
B) employment regulatory requirement.
C) onboarding process.
D) developmental opportunity.
E) training program.

Question 7

To prepare employees to possibly be promoted in the future it is important for managers to ________ their staff so they are prepared to take on additional responsibilities.

A) evaluate
B) develop
C) analyze
D) train
E) orient

Question 8

During a training program on the new budget process, the accounting department provided several spreadsheets of information to show examples of how the data would be organized with the new process. Several of the managers commented on their training evaluation form that they would have preferred to see some of the information in charts and graphs to better understand what the numbers meant. The accounting department did not consider that some of their trainees were ________ learners.

A) kinesthetic
B) tactile
C) auditory
D) visual
E) agile

Question 9

LMN Industries installed new equipment 6 months ago. Productivity levels are still not quite what the should be at this point and LMN would like to observe employees using the new equipment to determine which people may need additional training in order to run the equipment at its optimal level. This would be an example of a/an:

A) task analysis.
B) organizational analysis.
C) employee orientation.
D) person analysis.
E) blended learning program.

Question 10

When teaching adult learners it is best to:

A) not review the learning objectives so that they do not get hung up on anything that may be missed.
B) involve them in the training experience and provide a variety of delivery methods.
C) hold the training in large blocks of time so as to not break up multiple work days for them.
D) be future focused and not discuss past practices or experiences.
E) present most information in lecture format so that they can take detailed notes.

Question 11

Which of the following is an example of having low learning agility?

A) John talks to his supervisor about new projects in which he can get involved.
B) Luke requests to remain in his current role, in which he is satisfied, rather than be transferred.
C) Sara requests a mentor to help her advance her management skills.
D) Eli brought forward a performance improvement idea to help increase productivity.
E) Lisa is investigating the possibility of getting her CPA credentials.

Question 12

You are an HR consultant who has been hired by XYZ Company to develop a complete training and development program for their organization. As a first step you should:

A) get buy-in from the management team.
B) identify gaps between employees' current KSAs and what is required to their jobs.
C) evaluate the employees to see if they are willing to learn.
D) create learning objectives that match organizational objectives.
E) determine what the cost of the training program will be.

Question 13

In order to be effective learning objectives should:

A) be based on what management identifies as important information for the employee to have.
B) be kept very broad so that they can be applied across departments and employees.
C) explain what knowledge the employee must before being permitted to attend the training.
D) describe what will be learned and how it should be applied on the job.
E) designed by upper management in order to show their support for the training.

Question 14

The ________ step helps management determine where they should put most of their training efforts in order to fill the gaps that may exist between what is happening and what should be happening.

A) evaluation
B) implementation
C) design
D) needs assessment
E) onboarding

Question 15

If someone is a visual learner which of the following would they most likely prefer?

A) A video showing examples of good and bad customer service
B) A lecture about customer service principles
C) A self learning packet to read about customer service policies
D) To take detailed notes during the training program to refer to later
E) A role play exercise to practice customer service skills

Question 16

Identifying that the dental assistants in large dental practice are making frequent errors when completing patient x-rays because they are uncertain as to how to position the patient would be determined by doing a/an:

A) task analysis.
B) organizational analysis.
C) employee orientation.
D) person analysis.
E) blended learning program.

Question 17

The trainer explained that today's customer service training would include a short group activity, a video about dealing with difficult people and then a review of customer service policies and that tomorrow's session would be a short review of day one information then primarily role play of different customer service issues. The trainer has just explained the:

A) task analysis.
B) learning objectives.
C) lesson plan.
D) principle of learning.
E) needs assessment.

Question 18

All of the following statements are True in regard to self-efficacy EXCEPT:

A) Those with high self-efficacy have high self confidence.
B) Those with high self-efficacy are more likely to apply training back on the job.
C) Those with low self-efficacy may work harder to make up for their lack of confidence.
D) Those with high self-efficacy generally take longer to complete the training materials.
E) Those with high self-efficacy may be over confident and not invest the appropriate time in the training.

Question 19

Creating the learning objectives and determining how best to present a training program happens at which stage of the training process?

A) Assessment
B) Design
C) Implementation
D) Evaluation
E) Redesign

Question 20

In order to have the most effective training programs the steps to be followed are:

A) assess, design, implement, evaluate.
B) design, assess, implement, evaluate.
C) evaluate, design, assess, implement.
D) design, analyze, implement, adjust.
E) assess, implement, redesign, evaluate.

Question 21

Based on what you know about the different levels of training evaluation, which level is probably the easiest to complete?

A) Reaction
B) Learning
C) Behavior
D) Results
E) Return on investment

Question 22

All health care workers must be trained in privacy and confidentiality rules and regulations. This is an example of:

A) legal compliance training.
B) diversity training.
C) knowledge training.
D) skills training.
E) behavioral training.

Question 23

Which of the following statements is most accurate in regard to how organizational demands impact training?

A) A company who has a cost leadership strategy will try to identify ways to save training costs.
B) In depth training is critical for an organization using a differentiation strategy.
C) A smaller company most likely uses e-learning to train employees.
D) A company focused on innovation will most likely have training which emphasizes customer service skills.
E) Large, mature organization's find it difficult to have the resources to reward or acknowledge training participation.

Question 24

In order to to teach all employees how to use the organization's HR information system to enroll in their benefit plans an on-line tutorial was created to take the employee through the process step by step. This will save time on classroom learning and paying an instructor. This would be an example of implementing training that is:

A) high tech and high touch.
B) low tech and high touch.
C) low tech and low touch.
D) high tech and low touch.
E) both A and D.

Question 25

A "first time supervisor" course was offered to all management staff who have taken on their first supervisory role. The training covered topics such as how to discuss performance issues with employees, how to communicate appropriately and how to handle employee disagreements. This training is an example of:

A) knowledge training.
B) skills training.
C) behavioral training.
D) on the job training.
E) blended learning.

Question 26

In which of the following examples would you use mentoring to accomplish the training necessary?

A) Mary is a new employee who needs to learn how to operate all of the office equipment.
B) Joan's productivity has been decreasing since her work area was reorganized.
C) Eric recently finished his Bachelor's degree and is interested in a lead position.
D) Oliver has made several shipping errors in the past month which need to be addressed
E) Shane has expressed frustration and confusion about the new supply ordering process.

Question 27

All of the following are examples of E-learning EXCEPT:

A) New clerical employees complete training on Microsoft Office through a tutorial that can be accessed on their computer through the company server.
B) An organization has podcasts of its annual employee safety training available to be downloaded from its intranet site.
C) A computer kiosk is available in the employees cafeteria for employees to use so they can access the company intranet site and download self learning materials.
D) Expatriates can log on to their company web site and participate in a web cast about budget and financial statement training.
E) Employees can contact the education department of their organization to obtain videos or DVDs of training programs regarding how new equipment should be operated.

Question 28

Janet prefers to attend training programs that offer group discussion and role playing opportunities because it helps her remember the information. Therefore, Janet prefers training that is:

A) high tech.
B) high touch.
C) low tech.
D) low touch.
E) both B and C.

Question 29

Carolyn is a new HR Manager for ABC Inc. She needs to become familiar with all of the human resources related policies and procedures. Which method of training would be most suitable?

A) On the job training
B) Operations and procedures manuals
C) E-learning
D) Classroom training
E) Simulations

Question 30

requiring an employee to watch a DVD about how to safely operate a new piece of equipment, then having them work with someone for one week using the new piece of equipment, then having them complete an on-line assessment to test their knowledge of the equipment would be an example of:

A) blended learning.
B) operations and procedures manuals.
C) simulation.
D) on the job training.
E) E-learning.

Question 31

In order to get the most out of on the job training, all off the following must occur EXCEPT:

A) follow up with the employee only when you see potential issues so as to not appear pushy.
B) observe the trainee actually doing the job and provide feedback.
C) make the trainee feel relaxed by getting to know them and they will be more open to the training you will be providing.
D) demonstrate the work that needs to be completed and explain why it is important.
E) orient the employee to the learning objectives so they understand your expectations.

Question 32

A competency assessment is important to career development because:

A) it identifies any behavioral issues the employee may have that will prevent them from being promoted.
B) it identifies which knowledge, skills and abilities the employee may need to achieve their career goals.
C) it selects which jobs within the organization are best for the employee.
D) a job description can be rewritten based on the information gathered in order to fit the person.
E) None of the choices are correct.

Question 33

All of the following are examples of on-the-job training programs EXCEPT:

A) A local college student is doing an internship in your marketing department for the summer.
B) A master electrician is training a recent trade school graduate interested in becoming an electrician.
C) A job candidate for a surgical technician is job shadowing to see what the position is like.
D) A high school student attends classes for the part of the day and then goes to a local accounting firm to help them process tax returns for the remainder of the day.
E) A student majoring in international business does a semester abroad which includes working in a branch of a marketing firm which is based out of the U.S.

Question 34

Employee concerns about training center around:

A) fairness and equity.
B) work/life balance.
C) organizational culture.
D) both A and B.
E) all of the above.

Question 35

To be most effective diversity training programs should:

A) use those that belong to a minority group as instructors.
B) focus on those groups who are most often discriminated against.
C) be customized to the organization's needs.
D) focus on the behaviors of groups rather than individuals.
E) not impact how human resources practices are carried out.

Question 36

Changes in the labor market can impact training and development decisions about:

A) who will need to be trained.
B) what type of training is needed.
C) what are the organization's training requirements.
D) which training methods may work best.
E) all of the above.

Question 37

Providing employees with training in Microsoft Office would be an example of:

A) knowledge training.
B) skills training.
C) behavioral training.
D) on the job training.
E) blended learning.

Question 38

A nuclear power plant holds emergency drills each quarter where the emergency management plan is activated and everyone in the facility takes on a particular role in handling the emergency. Even local fire companies and police departments are activated as part of the drill so that the emergency scenario is acted out as realistic as possible in order to test how well the facility responds in the event of a real emergency. This would be an example of:

A) on the job training.
B) simulation.
C) classroom training.
D) blended learning.
E) coaching.

Question 39

If you wanted to determine that a training program had an impact on organizational results the best method to use would be to:

A) review learning objectives to ensure they match organizational objectives.
B) provide a post test to all trainees to see if they understand the learning objectives.
C) question trainers about how well they think the training worked.
D) do a comparison of actual employee performance against performance expectations.
E) have all trainees complete an evaluation of the training program once it is complete.

Question 40

All of the following statements are accurate about classroom training EXCEPT:

A) It is a good method to share simple information.
B) Combining lecture with role play or activities will increase its effectiveness.
C) E-learning has made classroom training less economical.
D) This method is most effective at engaging the trainee in what is being taught.
E) Classroom training works best for auditory learners.

Question 41

When determining how training will be presented in an global organization all of the following are especially important to consider EXCEPT:

A) will training materials need to be translated.
B) are participants going to be willing to ask questions.
C) will participants be comfortable providing feedback.
D) how will budget constraints impact the quality of the training.
E) what type of training format does the culture prefer.

Question 42

Suzy is an Accounts Payable Clerk. Her position requires that she be proficient in the creation and use of Excel spreadsheets. She has mastered the use of spreadsheets but has not had the appropriate training in creating spreadsheets. Identifying this gap in her KSAs is an example of a task analysis.

Question 43

Which statement is most accurate in regard to determining where a global organization provides training?

A) On the job training may be the best option for overseas assignments so that the employee gets hands on training in the country to which they are assigned.
B) On-line training should be avoided because personal contact is most effective.
C) The cost of the training is not a consideration since most global companies are used to spending large amounts of money on training.
D) Training host country nationals in the country where the organization is based is most effective.
E) None of the above are accurate.

Question 44

An organization requires its female security guards to attend self defense training but does not inform male security guards about the training because they feel that males already have the skills necessary to defend themselves should an issue arise. Based on this information which of the following statements is most accurate?

A) The male employees could claim that they have been discriminated against.
B) The female employees could claim that they have been discriminated against.
C) The organization has based their decision on a complete needs assessment.
D) This approach may be in violation of the ADEA.
E) Both A and B are accurate.

Question 45

When designing a training program, as long as you have learning objectives the rest of the program will fall into place.

Question 46

Jake has worked at R & R construction for 15 years as a carpenter's assistant. He has a good attendance record, satisfactory performance, and is happy in his job. Jake would be considered a high-potential employee.

Question 47

If you need to train an employee who is a tactile learner on how a new piece of equipment works, you would be best to provide them with an instruction manual in which they can take notes and highlight important points.

Question 48

Analyzing the strengths, weaknesses, opportunities and threats of an organization are all steps in a task analysis.

Question 49

Designing an educational program for employees is the first step in an effective training process.

Question 50

All of the following are accurate statements regarding training and technology EXCEPT:

A) Technology will replace all other forms of training as continual advances are made in the field.
B) Skills inventories can be used to identify likely job candidates for internal transfers.
C) Using technology to provide training may not always be a viable option due to the technological skills of employees.
D) E-learning has the ability to provide employees with access to training that they may not have otherwise had.
E) Technology can be used to provide notification, present and track employee training programs.

Question 51

In order to change behavior, ethics training:

A) should focus on develop an employee's knowledge regarding ethics theories.
B) must be designed to include role plays which demonstrate good ethical behavior.
C) must explain the expectations that the organization has regarding what the appropriate ethical behavior should be.
D) should include an evaluation where the trainee can provide feedback about how their behavior has changed.
E) must focus on regulations related to ethical behavior.

Question 52

As kinesthetic learner you would most likely prefer to receive information in the form of graphs, tables and charts.

Question 53

All of the following would be examples of training that may need to be completed due to regulatory or compliance issues EXCEPT:

A) a new employee must be trained in how to select the appropriate settings on a piece of equipment so that it runs at its optimal performance level to achieve productivity quotas.
B) a deli must provide appropriate training to anyone who works a meat slicer due to safety concerns.
C) a dental practice must train all of its receptionists how to respond to phone calls in a busy lobby area while protecting the caller's privacy.
D) a legal secretary must be oriented to confidentiality policies and regulations as it relates to handling legal documents.
E) an HR Manager must be trained in the latest changes to the FMLA regulation so as to carry out the leave request and tracking process appropriately.

Question 54

An expatriate who has been sent to Spain for 18 months needs information regarding the computer system he will be required to use while on assignment. This type of training is best completed:

A) before departing for Spain.
B) in the assignment once he/she arrives in Spain.
C) as part of repatriation training.
D) during new employee orientation.
E) as part of an apprenticeship.

Question 55

When designing training programs for a global organization which steps of the process will be different than if the company just operated domestically?

A) Assessment and evaluation
B) Assessment and design
C) Design and implementation
D) Evaluation and design
E) Implementation and evaluation

Question 56

An organization designing an ethics training program should keep all of the following in mind in regard to the content EXCEPT:

A) offer ethics training just to those who have a profession which requires an oath related to ethics.
B) include ethics training as part of new hire orientation.
C) ensure that any training program offered discusses how ethics may be related to the topic.
D) include discussion about the importance of and regulations related to non-discrimination.
E) ensure that training offered is available and accessible to everyone.

Question 57

Elaine's job requires her to manage multiple projects at one time and therefore the position requires good time management skills. However, it has been identified that she has difficulty meeting deadlines. This would be an example of a needs assessment.

Question 58

Creating a policy regarding ethics should be supported by providing training about ethical behavior for which legislation such as the ________ has reinforced the need.

A) Americans with Disabilities Act
B) Age Discrimination in Employment Act
C) the Sarbanes-Oxley Act
D) Title VII
E) Family & Medical Leave Act

Question 59

Karen, a medical secretary, has expressed an interest in eventually becoming an x-ray technician. Her supervisor, providing training to her is most appropriate at this time.

Question 60

KLM Industries will be conducting a needs assessment to identify what type of training programs to implement at their organization. To be most effective they should start by determining which employees should be included in the training by conducting a person analysis.

Question 61

Dorie's Diner recently hired a new cook who had very little experience. In order to help them learn the job the new cook is working side by side with another employee who is providing instruction and assistance as needed. This would be an example of on-the-job training.

Question 62

A student completing an internship at a local accounting firm three days a week while attending classes on the other two days is an example of blended learning.

Question 63

An organization should provide ________ programs to enhance employees' knowledge, skills and abilities required to be successful in their jobs.

Question 64

Coaching is a long term relationship which helps an employee make necessary performance improvements, while mentoring is a short term relationship that focuses on teaching the employee about the organization and their role within it.

Question 65

Sharing the "big picture" with adult learners is unnecessary and frustrating to them because most of them have attended several training programs and understand how their jobs fit with the training that they are required to attend.

Question 66

One way to teach employees about different cultures and how to be sensitive to those who are different than they are, is to provide diversity training.

Question 67

Presenting a training program off-site is preferred because it will limit distractions and interruptions for the presenter and the trainees.

Question 68

________ may include job shadowing for those in middle management roles within the organization.

Question 69

________ helps employees understand how their jobs fit in with the goals and objectives of the organization.

Question 70

After completing safety training for all of the assembly workers injuries were reduced by 22% over the following 12 months which saved the organization over $100,000. This organization experienced a positive return on investment in regard to this training.

Question 71

As a manager, you need to make your employees aware of the new dress code policy. You would most likely select training which was low tech/low touch to get the information to your staff.

Question 72

A job description should explain the type of knowledge a job requires by explaining things such as what level of education is required and whether any special certifications are required to perform the job.

Question 73

To be effective, diversity training can be presented by anyone who has already completed the training and should focus on those minority groups who may be most effected by discrimination.

Question 74

In order for training to be effective organizations should follow a standard process which involves completing a ________, then ________, ________, and ________ the training provided.

Question 75

Training managers about such things as the ADA, ADEA and Title VII should all be part of a comprehensive legal compliance training program which will help limit the employer's exposure to discrimination claims.

Question 76

In order to prepare employees for promotional opportunities an organization would create ________ programs which may be focused on such topics as leadership skills.

Question 77

Amy, who is the department secretary for the marketing department, just received a new copier in her work area which also scans, faxes and has a variety of other functions which her old copier did not. Amy requires skills training in how to operate the equipment.

Question 78

Due to recent process changes and a downsizing at KLM Warehouse employees are acting out more and morale has declined. KLM plans to provide training on how to deal with change and conflict management. This would an example of behavioral training.

Question 79

During the interview, Seth shared with you that he is interested in going back to school for his master's degree in order to prepare himself to eventually take on a management role with the organization. This demonstrates that Seth has high learning agility.

Question 80

Having high transfer of training means that employees who were trained go back to their work area and train others about what they learned.