________ is/are not a major component of a CRM system.
A) Market research tools
B) Sales force automation software
C) Supply chain management software
D) Support tools

Question

Quizplus · Accepted Answer

Supply chain management software is not a major component of a CRM system. CRM systems typically focus on customer-facing activities such as sales, marketing, and customer support, rather than back-end supply chain management. Market research tools, sales force automation software, and support tools are all common components of a CRM system.

________ Is/are Not a Major Component of a CRM System