The call center has become a common source for customers to find quick answers to complex technical questions.
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Q32: It is easier and more economical to
Q33: SFA tools help sales personnel to track
Q34: CRM project deadlines should be firm to
Q35: The goal of service management is to
Q36: No single CRM software package can provide
Q38: The hardware requirements document will outline what
Q39: A company may also choose a hosted
Q40: Typical CRM systems follow a cloud architecture.
Q41: CRM systems must be a part of
Q42: _ is/are not a major component of
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