The goal of service management is to convert leads into customers.

Name: The goal of service management is to convert leads into customers.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The goal of service management is not to convert leads into customers, but rather to provide high-quality service and support to existing customers in order to maintain their satisfaction and loyalty. While converting leads into customers may be a secondary goal, it is not the primary focus of service management.

The Goal of Service Management Is to Convert Leads into Customers