The hardware requirements document will outline what the new CRM system capabilities should be. So this is a crucial document in the CRM implementation.
Correct Answer:
Verified
Q33: SFA tools help sales personnel to track
Q34: CRM project deadlines should be firm to
Q35: The goal of service management is to
Q36: No single CRM software package can provide
Q37: The call center has become a common
Q39: A company may also choose a hosted
Q40: Typical CRM systems follow a cloud architecture.
Q41: CRM systems must be a part of
Q42: _ is/are not a major component of
Q43: The customer relationship process can be divided
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