A customer's contributions to an enterprise could include the following except:
A) product purchases
B) service contracts
C) using an online service rather than a call center
D) word-of-mouth referrals

Question

Quizplus · Accepted Answer

Using an online service rather than a call center is not considered a direct contribution to an enterprise in the same way as product purchases, service contracts, and word-of-mouth referrals. Choices A, B, and D directly contribute to revenue or business growth, whereas choice C is more about the method of interaction rather than a contribution.

A Customer's Contributions to an Enterprise Could Include the Following