Whether or not you should apologize when delivering bad news about transactions depends mainly on
A) how long it has been since the problem occurred.
B) the medium you are using for the message.
C) how much the customer has purchased from your company in the past.
D) none of the above.

Question

Quizplus · Accepted Answer

Apologizing when delivering bad news should be based on the situation and the impact on the customer, not on the time since the problem occurred, the medium of communication, or the customer's purchase history.

Whether or Not You Should Apologize When Delivering Bad News