The buffer of a negative message
A) is a form of apology.
B) should be neutral and noncontroversial.
C) should be very vague about the subject of the message.
D) implicitly says no.

Question

Quizplus · Accepted Answer

The buffer of a negative message should be neutral and noncontroversial in order to soften the blow of the negative message. It should not explicitly apologize or be vague about the subject, but rather provide a neutral introduction before delivering the negative news. While the buffer may implicitly convey the negative message, it should not explicitly say no or be confrontational.

The Buffer of a Negative Message