One important goal of a buffer is to
A) delay stating the bad news.
B) make your reader wonder what the message is about.
C) establish common ground with your reader.
D) divert the reader's attention to a more pleasant subject.

Question

Quizplus · Accepted Answer

The purpose of a buffer is to establish common ground with your reader, making the reader feel more comfortable and open to receiving the message that follows. This can include small talk, compliments, or acknowledging previous correspondence. Buffers should not delay stating the bad news, make the reader wonder what the message is about, or divert the reader's attention to a more pleasant subject.

One Important Goal of a Buffer Is to