When you are refusing a routine request, you
A) don't need to invest as much time and effort as you would for other kinds of negative messages.
B) should use the indirect approach when you're forced to decline a request that you might have said yes to in the past.
C) should always use the direct approach.
D) should invoke company policy if that is a possible out.

Question

Quizplus · Accepted Answer

Using the indirect approach can soften the blow of the refusal and maintain a positive relationship with the requester. This approach acknowledges the request but explains why you cannot fulfill it at this time.

When You Are Refusing a Routine Request, You