In the close of a negative message, you should
A) express concern over possibly losing the reader's business.
B) avoid uncertainty.
C) ask for feedback on whether the decision is acceptable to the reader.
D) encourage the person to write or call to discuss the situation further.

Question

Quizplus · Accepted Answer

In the close of a negative message, it is important to avoid uncertainty to maintain clarity and professionalism. Expressing concern, asking for feedback, or encouraging further discussion can undermine the finality of the decision and create ambiguity.

In the Close of a Negative Message, You Should