The Net Promoter Score (NPS) is a ________ question that provides insight about customer satisfaction and loyalty.
A) Multiple-part
B) Open-ended
C) Single
D) True or false

Question

Quizplus · Accepted Answer

The Net Promoter Score (NPS) is a single question that asks customers to rate on a scale of 0-10 how likely they are to recommend a company, product or service to a friend or colleague. It provides insight into customer satisfaction and loyalty by categorizing respondents into promoters, detractors, or passives based on their score.

The Net Promoter Score (NPS) Is a ________ Question That