Service ___________ is/are used by many organisations to create an easily understood picture of how a service will be provided to customers and how those customers will interact with the service.
A) Requirements
B) Blueprinting
C) Schematics
D) Quality

Question

Quizplus · Accepted Answer

Blueprinting is a process used by many organizations to create a visual representation of the service delivery process. It shows how the customer will interact with the service and what steps the organization will take to provide the service. This helps to identify potential problems and areas for improvement in the service delivery process.

Service ___________ Is/are Used by Many Organisations to Create an Easily