Satisfaction is the difference between customers' expectations prior to consumption and their perceptions of the actual experience.
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Q7: Which of the following is a way
Q8: Satisfied customers are more likely to repurchase
Q9: Which of the following is likely to
Q10: Which of the following should be evaluated
Q11: The 'gap theory' of service quality improvement
Q13: Which of the following is a key
Q14: Which of the following satisfaction drivers is
Q15: Service _ is/are used by many organisations
Q16: The umbrella term _ captures the core
Q17: In the context of season ticket holders,
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