Which of the following is true of assessment questions?
A) They focus on seeking alternative solutions to existing problems.
B) They are designed to be threatening and intimidating to a customer.
C) They are designed to spark conversation that elicits factual information about a customer's current situation.
D) They mainly consist of closed-end questions and are used in the third stage of the ADAPT questioning system.
E) They focus on ascertaining the validity of a customer's complaint.

Question

Quizplus · Accepted Answer

Assessment questions are aimed at understanding a customer's current situation by sparking conversation that elicits factual information, rather than being threatening or focusing solely on problems, complaints, or closed-end questions.

Which of the Following Is True of Assessment Questions