Question 1

Which of the following is a common complaint that employers have when hiring recent college graduates?

Accepted Answer

Recent college graduates often lack practical experience and understanding of how businesses operate in real-world settings, which is a common complaint among employers.

Question 2

Which of the following statements about variation is false?

Accepted Answer

Variation in a production process can be either detrimental or beneficial, depending on its nature and management. While assignable variation can often be identified and reduced, leading to improvements in efficiency, not all variation makes a process less productive. Some level of random variation is inherent and can be managed without necessarily reducing productivity.

Question 3

_____ is considered to be more challenging for _____ due to the higher variation in input.

Accepted Answer

Quality assurance is considered to be more challenging for services due to the higher variation in input. This is because services often involve direct interaction with customers, making standardization and quality control more complex compared to manufacturing processes.

Question 4

Which of the following is an example of a supporting process?

Accepted Answer

Information technology is an example of a supporting process because it provides essential support to the core processes of a business, such as marketing, sales, and production, rather than being directly involved in the production of goods or services.

Question 5

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher

Accepted Answer

Agility refers to the ability of an organization to quickly adapt to market changes and adjust its operations accordingly. This includes responding to changes in demand, opportunities, and challenges more effectively than competitors.

Question 6

Which of the following is not an element of supply chain management?

Accepted Answer

The answer of Which of the following is not an...

Question 7

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's

Accepted Answer

The internal supply chain refers to all the processes involved within a firm that are dedicated to supplying operations with parts and materials, performing work on products, and/or performing services. This includes procurement, manufacturing, and distribution activities that occur within the company to ensure products are available for customers.

Question 8

Which of the following is essential to consider with respect to managing a process to meet demand?

Accepted Answer

Capacity is essential to consider in managing a process to meet demand because it determines the maximum amount of work that an organization is capable of completing in a given period. This directly impacts the ability to meet customer demand.

Question 9

Marketing depends on operations for information regarding

Accepted Answer

The answer of Marketing depends on operations for information regarding
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Question 10

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Accepted Answer

Outsourcing involves hiring external firms to provide goods or services, leading to a greater focus on managing the supply chain effectively to ensure quality, delivery, and cost efficiencies.

Question 11

Two widely used metrics of variation are the __________ and the _________.

Accepted Answer

The mean is a measure of central tendency, while the standard deviation is a measure of variation or dispersion within a dataset.

Question 12

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of

Accepted Answer

Revenue management involves using pricing strategies to sell the right product to the right customer at the right time for the right price. It is commonly used in industries with fixed capacities, like airlines and hotels, to maximize revenue.

Question 13

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Accepted Answer

Sustainability refers to practices that do not deplete or damage natural resources, ensuring that ecological systems are preserved for future generations. This concept is applicable to both service and production processes, aiming for a balance between environmental, social, and economic demands.

Question 14

The essence of the operations function is to _____ during the transformation process.

Accepted Answer

The essence of the operations function during the transformation process is to add value. This involves transforming inputs (such as materials, labor, and information) into outputs (goods or services) that are of greater value to the consumer.

Question 15

Operations and sales are the two ________ functions in businesses.

Accepted Answer

Operations and sales are considered line functions in businesses because they are directly involved in the core activities that contribute to the production of goods or services and generating revenue.

Question 16

Which of the following is not an ongoing trend in manufacturing?

Accepted Answer

Mass production for greater economies of scale is not considered an ongoing trend in manufacturing. Current trends lean towards customization, flexibility, and agility to meet specific customer demands rather than focusing solely on mass production for economies of scale.

Question 17

Which of the following is not a benefit of using models in decision making?

Accepted Answer

Models in decision making are typically designed to deal with quantitative data and structured information. They do not inherently account for qualitative issues such as personalities and emotions, which are often considered separately from the model's analysis.

Question 18

Which of the following principles emphasizes that actions should make the community as a whole better off?

Accepted Answer

The Common Good Principle emphasizes actions that benefit the community as a whole, focusing on the well-being and improvement of society collectively.

Quiz 1: Introduction to Operations Management