Operations Management Study Set 5

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Quiz 1 :

Introduction to Operations Management

Quiz 1 :

Introduction to Operations Management

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Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.
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True False
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True

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Service typically involves a much higher degree of customer contact than manufacturing.
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True False
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True

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Goods-producing organizations are not involved in service activities.
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True False
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False

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Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.
True False
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In for-profit organizations, the value of outputs is measured by the prices customers are willing to pay for goods or services.
True False
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Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.
True False
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Service operations require additional inventory because of the unpredictability of consumer demand.
True False
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People who work in the field of operations should have skills that include both knowledge and people skills.
True False
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Operations, marketing, and finance function independently of each other in most organizations.
True False
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The word "technology" is used only to refer to "information technology."
True False
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"Value added" by definition is always a positive number since "added" implies increases.
True False
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Most people encounter operations only in profit-making organizations.
True False
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A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.
True False
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Specialized machinery or equipment is a common way of offering increased customization in manufacturing or services without taking on additional labor costs.
True False
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The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.
True False
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The greater the degree of customer involvement, the more challenging the design and management of operations.
True False
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The use of models will guarantee the best possible decisions.
True False
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Assembly lines improved productivity by using interchangeable parts and craft production.
True False
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Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.
True False
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Service often requires relatively greater labor content when compared to manufacturing.
True False
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