Peter, a customer-care executive of Homefort Inc., an electronics company, adopts the problem-solving process to find a solution to a complaint he received from a customer regarding a nonfunctioning microwave. After identifying the problem, what should Peter do next?
A) Make a decision and then reflect on it.
B) Evaluate the alternatives.
C) Identify the alternatives.
D) Compile and analyze the data.

Question

Quizplus · Accepted Answer

After identifying the problem, Peter should compile and analyze the data to understand the issue better before identifying and evaluating alternatives.

Peter, a Customer-Care Executive of Homefort Inc