Which of the following statements about compensation is true?
A) Compensation should be provided only when a customer demands it.
B) The value or degree of the compensation should equal the customer's loss only in terms of energy or frustration.
C) The recovery should compensate only the original loss and need not necessarily give any additional value.
D) Customers should feel that the organization has suffered an equal loss.

Question

Quizplus · Accepted Answer

The Answer of Which of the following statements about compensation is true?
A) Compensation should be provided only when a customer demands it.
B) The value or degree of the compensation should equal the customer's loss only in terms of energy or frustration.
C) The recovery should compensate only the original loss and need not necessarily give any additional value.
D) Customers should feel that the organization has suffered an equal loss.

Which of the Following Statements About Compensation Is True