Which step in the service recovery process allows the service provider to find out if a recovery effort is successful?
A) Providing compensation
B) Showing compassion
C) Taking immediate action
D) Conducting a follow-up

Question

Quizplus · Accepted Answer

Conducting a follow-up is the step in the service recovery process that allows the service provider to assess the effectiveness of the recovery effort by obtaining feedback from the customer.

Which Step in the Service Recovery Process Allows the Service