Apart from customer retention and customer satisfaction, which of the following is also critical to a salesperson's long-term success?
A)Customer service
B)Customer engagement
C)Customer appreciation
D)Customer purchases
E)Customer loyalty

Question

Quizplus · Accepted Answer

Customer engagement refers to the degree of interaction between a customer and a salesperson. An engaged customer is more likely to continue doing business with a salesperson over the long term, and may also refer others to them. Therefore, customer engagement is critical to a salesperson's long-term success. The other options listed are important factors in building long-term customer relationships, but do not have as direct an impact on a salesperson's success as customer engagement.

Apart from Customer Retention and Customer Satisfaction, Which of the Following