When granting claims and requests for adjustment when your company is at fault, you should ________.
A) specifically assign blame to someone in your organization by name
B) follow up to verify that your response was correct
C) start from the assumption that the information the customer provided is incorrect
D) imply that the customer is at fault

Question

Quizplus · Accepted Answer

It is important to follow up on any claims or requests for adjustment to ensure that the response was correct and satisfactory for the customer. This helps to maintain a positive relationship with the customer and prevent future complaints or issues. Assigning blame or assuming the customer is incorrect can create a hostile situation and damage the relationship. Implying the customer is at fault is also not an appropriate response as it can cause frustration and dissatisfaction.

When Granting Claims and Requests for Adjustment When Your Company