Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?
A) Do not go into details of how you plan to resolve the situation.
B) Specifically assign blame to someone in your organization by name.
C) Start from the assumption that the information the customer provided is correct.
D) Imply that the customer is at fault.

Question

Quizplus · Accepted Answer

Starting from the assumption that the information provided by the customer is correct is a good guideline for granting claims and requests for adjustment when your company is at fault. It shows that you are willing to listen to the customer and take responsibility for your company's mistake. The other options, such as not going into details of how you plan to resolve the situation or implying that the customer is at fault, are not appropriate ways to handle the situation. Assigning blame to someone in your organization by name can also be counterproductive and cause unnecessary conflict.

Which of the Following Is a Guideline for Granting Claims