Which of the following would be most effective as the closing for a message from a customer service executive of Weaver Designs to the customer, granting the claim?
A) We appreciate your support in our mission to promote green fashion and would love to know more about the other ways in which you try to help the environment.
B) We at Weaver Designs would like to minimize such complaints and urge you to double-check washing instructions next time.
C) We at Weaver Designs urge you to carefully read and follow the washing instructions-clearly printed on all labels and packaging-to prolong the life of your clothes and to avoid further claims of this kind.
D) We appreciate your support in our mission to promote green fashion and are very keen on avoiding such frivolous claims. We are sure you agree with us.

Question

Quizplus · Accepted Answer

Option A is the most effective closing for a message from a customer service executive of Weaver Designs to the customer, granting the claim because it expresses gratitude for the customer's support and also invites the customer to share more about their efforts related to promoting the environment, thereby building a positive and constructive relationship with the customer. Option B and C sound defensive and somewhat confrontational, which is not desirable in a customer service message. Option D also sounds defensive and dismissive of the customer's claim, which can alienate the customer and harm the reputation of Weaver Designs.

Which of the Following Would Be Most Effective as the Closing