When writing a procedure, you should do all of the following EXCEPT ________.
A) identify the purpose so readers know what they need to do
B) include the instructions in emails, letters, memos, and/or manuals
C) define basic terms no matter who the audience is
D) put the steps in logical sequence so that they are easy to scan and follow

Question

Quizplus · Accepted Answer

Defining basic terms is important, but it should be tailored to the audience's knowledge level. Over-explaining can clutter the procedure for expert users.

When Writing a Procedure, You Should Do All of the Following