When granting claims and requests for adjustment when your company is at fault, you should NOT ________.
A) take or assign personal responsibility for setting matters straight
B) go into the details of how you plan to resolve the situation
C) start from the assumption that the information the customer provided is correct
D) imply that the customer is at fault

Question

Quizplus · Accepted Answer

When granting claims and requests for adjustment due to a company's fault, it's important to maintain a positive and responsible stance without blaming the customer. Implying that the customer is at fault can damage the relationship and trust between the customer and the company.

When Granting Claims and Requests for Adjustment When Your Company