When granting claims and requests for adjustment when your company is at fault, you should ________.
A) specifically assign blame to someone in your organization by name
B) take steps to repair the relationship
C) start from the assumption that the information the customer provided is incorrect
D) imply that the customer is at fault

Question

Quizplus · Accepted Answer

When your company is at fault, it's important to take steps to repair the relationship with the customer. This can include apologizing, offering solutions or compensation, and working to prevent the issue from happening again in the future. Blaming someone in your organization, assuming the customer is incorrect, or implying the customer is at fault can all damage the relationship further.

When Granting Claims and Requests for Adjustment When Your Company