When granting claims and requests for adjustment when your company is at fault, you should NOT ________.
A) blame anyone in your organization by name
B) go into the details of how you plan to resolve the situation
C) start from the assumption that the information the customer provided is correct
D) openly sympathize with the customer's situation

Question

Quizplus · Accepted Answer

Blaming anyone in your organization by name when addressing claims or requests for adjustment can create a negative image of your company and can lead to internal conflict and morale issues. It's important to maintain professionalism and focus on resolving the issue rather than assigning blame.

When Granting Claims and Requests for Adjustment When Your Company