Which of the following types of telephone calls can a medical assistant resolve?
A) Report from a patient concerning unsatisfactory progress
B) Patient requesting X-ray results
C) Call to change an appointment
D) Call from another physician
E) Personal calls to the physician

Question

Quizplus · Accepted Answer

Calls to change an appointment can typically be resolved by a medical assistant as they involve scheduling, which is within the scope of administrative duties of a medical assistant.

Which of the Following Types of Telephone Calls Can a Medical