If a patient was overcharged for services, the appropriate procedure is to ____.
A) tell the patient to pay the current bill and a refund will be mailed
B) give the patient a credit toward future services
C) ask the patient to wait for a corrected statement before sending payment
D) apologize, but tell the patient nothing can be done
E) refund the difference out of the office's petty cash fund

Question

Quizplus · Accepted Answer

Asking the patient to wait for a corrected statement before sending payment is the most appropriate and professional approach to handle an overcharge. It ensures accuracy in billing and maintains trust in the provider-patient relationship.

If a Patient Was Overcharged for Services, the Appropriate Procedure