The first thing you should do when answering the telephone is ____.
A) schedule an appointment for the caller
B) put the caller on hold
C) identify the medical office and yourself
D) notify the physician that a patient is calling
E) ask the caller why he is calling

Question

Quizplus · Accepted Answer

Identifying the medical office and yourself is the professional and courteous way to start a phone conversation, ensuring the caller knows they've reached the right place and who they are speaking with.

The First Thing You Should Do When Answering the Telephone