The appropriate way to deal with a caller who refuses to identify himself is to ____.
A) put the call through to the physician immediately
B) suggest that he write a letter to the physician and mark it "Personal"
C) tell him that you cannot help him if he does not identify himself
D) ask him to explain the problem to you
E) forward the call to the office manager

Question

Quizplus · Accepted Answer

Suggesting that the caller write a letter marked "Personal" allows the physician to handle the situation directly and maintains confidentiality, while also respecting the caller's wish for anonymity.

The Appropriate Way to Deal with a Caller Who Refuses