Which of the following is a guideline you should follow when developing the reasons section of a bad-news message?
A)Use the deductive approach.
B)Keep the reasons behind the refusal of a request ambiguous.
C) Include "company policy" as one of the reasons.
D) Read the section aloud to identify flaws in logic.

Question

Quizplus · Accepted Answer

Reading the section aloud can help identify flaws in the logic and ensure that the reasons are presented in a clear and logical manner. The deductive approach is often used in the opening of a bad-news message, not necessarily in the reasons section. Keeping the reasons ambiguous or referencing "company policy" may come across as evasive or unhelpful to the recipient of the message.

Which of the Following Is a Guideline You Should Follow