When delivering a bad-news message, if the refusal appears in the first sentence of the message, _____.
A)the message is easily accepted
B)the supporting details need not be presented
C) the reader's reaction is likely to be negative
D) the reader tends to concentrate on understanding the supporting details

Question

Quizplus · Accepted Answer

If the refusal appears in the first sentence, the reader's initial reaction is likely to be negative as it is the first thing they see. However, presenting supporting details can help soften the blow and provide context for the decision.

When Delivering a Bad-News Message, If the Refusal Appears in the First