In the context of the inductive outline used in delivering bad-news messages, the introductory paragraph of a bad-news message should:
A)state the bad news directly followed by a discussion of reasons.
B)let the audience know what the message is about without stating the obvious.
C) lead the audience to expect good news.
D) include a counterproposal or "silver lining" idea.

Question

Quizplus · Accepted Answer

The introductory paragraph of a bad-news message should let the audience know what the message is about without directly stating the bad news. This approach helps to soften the blow and prepare the audience for the bad news that will follow. Choices A, C, and D are not appropriate for the introductory paragraph of a bad-news message as they can create false expectations or distract from the main message.

In the Context of the Inductive Outline Used in Delivering