Quiz 1: Outlook: Managing Email Messages With Outlook
Computing
Q 1Q 1
Email is the transmission of messages and files between computers or smart devices over a(n)____.
A)STMP
B)network
C)ISP
D)Web app
Free
Multiple Choice
B
Q 2Q 2
An email account is an electronic mailbox you receive from an ____.
A)ISP
B)email service provider
C)email client
D)email address
Free
Multiple Choice
B
Q 3Q 3
An email ____ is an app that allows you to compose,send,receive,store,and delete email messages.
A)address
B)client
C)account
D)service provider
Free
Multiple Choice
B
Q 4Q 4
____ could set up an email account for you.
A)Your employer
B)A slide transition
C)A Smart Guide
D)Windows Explorer
Free
Multiple Choice
Q 5Q 5
When you have an email account,you also have an email ____.
A)message
B)profile
C)record
D)address
Free
Multiple Choice
Q 6Q 6
The first time you start Outlook on a home computer,the ____ feature guides you to provide information that Outlook needs to send and receive email messages.
A)Auto Account Setup
B)Quick Steps
C)domain name
D)Navigation Bar
Free
Multiple Choice
Free
Multiple Choice
Q 8Q 8
The ____ is the part of an email address that identifies a specific user.
A)user name
B)icon
C)profile
D)domain
Free
Multiple Choice
Q 9Q 9
Microsoft Outlook uses a special file format called a ____ to save your email files,calendar entries,and contacts.
A)Sensitivity level
B)mailbox
C)data file
D)personal storage table
Free
Multiple Choice
Q 10Q 10
-As shown in the accompanying figure,the ____ contains the Inbox.
A)ribbon
B)title bar
C)Navigation Pane
D)File tab
Free
Multiple Choice
Q 11Q 11
-As shown in the accompanying figure,the ____ contains the message list.
A)mail folder pane
B)Navigation Pane
C)message pane
D)Reading Pane
Free
Multiple Choice
Q 12Q 12
Clicking the FILE tab,as shown in the accompanying figure,will open ____.
A)the mail folder pane
B)Backstage view
C)the message pane
D)the ribbon
Free
Multiple Choice
Q 13Q 13
As shown in the accompanying figure,the ____ is a banner displayed at the top of an email message that indicates whether an email message has been replied to or forwarded.
A)title bar
B)ribbon
C)InfoBar
D)Reading Pane
Free
Multiple Choice
Q 14Q 14
A message selected in the message list will display in the ____,as shown in the accompanying figure.
A)Mail folder pane
B)Inbox
C)Reading Pane
D)title bar
Free
Multiple Choice
Q 15Q 15
As shown in the accompanying figure,the Navigation bar contains ____ buttons.
A)one
B)two
C)three
D)four
Free
Multiple Choice
Q 16Q 16
As shown in the accompanying figure,the ____ accesses information that the Outlook Social Connector displays from social networks.
A)People Pane
B)Navigation Pane
C)message pane
D)Reading Pane
Free
Multiple Choice
Q 17Q 17
Tap or click the Options tab in the Backstage view to display the ____ dialog box.
A)Mail Options
B)Outlook Options
C)Navigation Options
D)File Options
Free
Multiple Choice
Q 18Q 18
A message's ____ advises the recipient on how to treat the contents of the message.
A)Sensitivity level
B)Internet Service Provider
C)Personal Folders File
D)Information Wizard
Free
Multiple Choice
Q 19Q 19
The information in the ____ routes a message to its recipients and identifies the subject of the message.
A)message header
B)profile
C)message area
D)domain
Free
Multiple Choice
Q 20Q 20
The ____ is where you type an email message.
A)message header
B)greeting line
C)message area
D)subject line
Free
Multiple Choice
Q 21Q 21
The ____ states the reason for an email message.
A)signature line
B)greeting line
C)subject line
D)closing line
Free
Multiple Choice
Q 22Q 22
A ____ identifies the sender of an email message and may contain additional information,such as a job title and phone number(s).
A)signature line
B)greeting line
C)subject line
D)closing line
Free
Multiple Choice
Free
Multiple Choice
Q 24Q 24
The computer at your email service provider that handles outgoing email messages is called the ____.
A)Internet service provider
B)email service provider
C)outgoing service provider
D)outgoing email server
Free
Multiple Choice
Q 25Q 25
Many outgoing email servers use ____ as a set of rules for communicating with other computers.
A)HTML
B)ISP
C)POP
D)SMTP
Free
Multiple Choice
Free
Multiple Choice
Free
Multiple Choice
Free
Multiple Choice
Q 29Q 29
The ____ lists the contents of a folder.
A)message list
B)Navigation Pane
C)Reading Pane
D)message pane
Free
Multiple Choice
Q 30Q 30
The list of messages displayed in the message pane is called the ____.
A)reading list
B)message list
C)subject list
D)subject line
Free
Multiple Choice
Q 31Q 31
A ____ is information presented on a physical medium,such as paper.
A)reading copy
B)hard copy
C)message list
D)hyperlink copy
Free
Multiple Choice
Q 32Q 32
A(n)____ is a banner displayed at the top of an email message that indicates whether an email message has been replied to or forwarded.
A)Navigation Bar
B)InfoBar
C)Attachment Preview
D)subject line
Free
Multiple Choice
Q 33Q 33
A ____ wavy underline means the flagged text is not in Outlook's main dictionary.
A)red
B)green
C)blue
D)purple
Free
Multiple Choice
Q 34Q 34
A ____ wavy underline indicates the text may be incorrect grammatically.
A)red
B)green
C)blue
D)purple
Free
Multiple Choice
Q 35Q 35
A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones.
A)red
B)green
C)blue
D)purple
Free
Multiple Choice
Q 36Q 36
The ____ folder is the default location for all saved messages.
A)Drafts
B)Documents
C)Messages
D)Downloads
Free
Multiple Choice
Q 37Q 37
The default importance level for all new messages is ____ importance.
A)low
B)high
C)normal
D)urgent
Free
Multiple Choice
Q 38Q 38
One way to organize your Outlook items is to create ____.
A)attachments
B)profiles
C)folders
D)protocols
Free
Multiple Choice
Q 39Q 39
A ____ folder is the location of a document to be moved or copied.
A)source
B)start
C)target
D)personal
Free
Multiple Choice
Q 40Q 40
A(n)____ folder is the location where you want to move or copy a file.
A)end
B)destination
C)target
D)personal
Free
Multiple Choice
Q 41Q 41
An email's message header contains ____.
A)the email address of the recipient(s)
B)the subject line
C)the message area
D)a signature line
Free
Multiple Choice
Q 42Q 42
The message area consists of ____.
A)a greeting line or salutation
B)the message text
C)the subject line
D)a signature line(s)
Free
Multiple Choice
Free
Multiple Choice
Q 44Q 44
Outlook messages can use the ____.
A)JPEG format
B)HTML format
C)Plain Text format
D)Rich Text Format
Free
Multiple Choice
Q 45Q 45
A hyperlink is a ____ in an email message or webpage that,when clicked,directs you to another document or Web site.
A)word
B)phrase
C)symbol
D)picture
Free
Multiple Choice
Free
True False
Free
True False
Free
True False
Q 49Q 49
-As shown in the accompanying figure,an @ symbol separates the user name from the domain name in an email address.
Free
True False
Free
True False
Free
True False
Free
True False
Q 53Q 53
-As shown the accompanying figure,you can set Outlook's default language by selecting the name of the language and then tapping or clicking the Set as Default button.
Free
True False
Q 54Q 54
-As shown in the accompanying figure,you can tap or click Edit in the Outlook Options dialog box to display the Language options.
Free
True False
Q 55Q 55
Changing the Sensitivity setting in the Outlook Options dialog box changes the default Sensitivity level of all messages created afterward.
Free
True False
Free
True False
Q 57Q 57
To preview an attached file created in an Office 2013 application,you do not need to have that application installed on your computer.
Free
True False
Q 58Q 58
To help protect your computer,Outlook does not allow you to received files as attachments if they are a certain file type.
Free
True False
Free
True False
Free
True False
Free
True False
Q 62Q 62
When you reply to a message,you send the message to someone other than the person who sent the message.
Free
True False
Free
True False
Free
True False
Free
True False
Free
True False
Q 67Q 67
Many email users prefer to reply to a message without including the original email address along with their response.
Free
True False
Q 68Q 68
You typically attach a file to an email message to provide additional information to a recipient.
Free
True False
Free
True False
Free
True False
Q 71Q 71
An email address is divided into two parts: a user name and a domain name._________________________
Free
True False
Q 72Q 72
An email address contains an exclamation point to separate the user name from the domain name._________________________
Free
Essay
Q 73Q 73
The Reading Pane displays the content of a message without requiring you to open the message._________________________
Free
True False
Q 74Q 74
The message pane displays the list of files into which messages are organized._________________________
Free
Essay
Q 75Q 75
RTF supports fewer formats than HTML or Plain Text,as well as hyperlinks._________________________
Free
Essay
Free
Essay
Q 77Q 77
A(n)____________________ client is an app that allows you to compose,send,receive,store,and delete email messages.
Free
Essay
Q 78Q 78
A(n)____________________ account is an electronic mailbox that you receive from an email service provider.
Free
Essay
Q 79Q 79
A(n)____________________ is an organization that provides servers for routing and storing email messages.
Free
Essay
Free
Essay
Free
Essay
Q 82Q 82
Tap or click the 'Default Sensitivity level' arrow to display a list of ____________________.
Free
Essay
Q 83Q 83
A(n)____________________ signals an end to an email message using words such as "Thank you" or "Regards."
Free
Essay
Q 84Q 84
When you send someone an email address,it travels across the Internet to the ____________________ email server at your ISP.
Free
Essay
Q 85Q 85
The computer handling incoming email messages is known as the ____________________ email server.
Free
Essay
Free
Essay
Q 87Q 87
A(n)____________________ is a word,phrase,symbol,or picture that,when tapped or clicked,directs you to another document or website.
Free
Essay
Q 88Q 88
The ____________________ feature in Outlook allows you to preview an attachment you receive in an email message.
Free
Essay
Q 89Q 89
A(n)____________________ is an additional copy of a file or message that you store for safekeeping.
Free
Essay
Q 90Q 90
____________________ refers to changing the appearance of text in a document such as the font,font size,and color.
Free
Essay
Q 91Q 91
If you have concerns about whether the recipient's server is set up to block messages formatted as HTML,use ____________________ as the message format.
Free
Essay
Q 92Q 92
When you have a message that requires urgent attention,you can send the message with a(n)____________________ level.
Free
Essay
Q 93Q 93
The ____________________ level of a message indicates to the recipient the priority level of an email message.
Free
Essay
Q 94Q 94
Outlook provides a basic set of ____________________,which are containers that store Outlook items of a specific type.
Free
Essay
Q 95Q 95
A(n)____________________ folder is the location of a document or message to be copied or moved.
Free
Essay
Q 96Q 96
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-A data file that stores a user's Outlook items.
Free
Essay
Q 97Q 97
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-The default location for all saved messages.
Free
Essay
Q 98Q 98
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-A file sent along with an email message.
Free
Essay
Q 99Q 99
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-Routes an email message and identifies the purpose or contents of the message.
Free
Essay
Q 100Q 100
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-Informs the recipient or requests information.
Free
Essay
Q 101Q 101
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-Communications protocol used by many outgoing email servers.
Free
Essay
Q 102Q 102
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-Communications protocol used to retrieve incoming email messages.
Free
Essay
Q 103Q 103
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-Lists the contents of a selected folder.
Free
Essay
Q 104Q 104
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-An additional copy of a file or message.
Free
Essay
Q 105Q 105
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a.message text
f.message header
b.attachment
g.spam
c.message pane
h.POP3
d.backup
i.Drafts folder
e.personal storage table
j.SMTP
-Unsolicited email messages.
Free
Essay
Q 106Q 106
Case 1-1
Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department.Frank is new to Outlook,so he asks for help in processing the message.
-Frank wants to send a quick acknowledgment to his colleague,informing her that he received the message.However,he does not want the other recipients to see his acknowledgement.Which Outlook response option should he use?
A)Acknowledge
B)Reply
C)Reply All
D)Forward
Free
Multiple Choice
Q 107Q 107
Case 1-1
Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department.Frank is new to Outlook,so he asks for help in processing the message.
-Frank also wants to forward the message to his son.However,he has tried forwarding messages to him in the past,and his son has not received them.You suggest that the messages may be getting blocked by an antivirus program.Is there anything that Frank can do to prevent this?
A)Yes,he can change the message format to Plain Text.
B)Yes,he can change the message format to Rich Text.
C)Yes,he can change the message format to HTML.
D)No,Frank's son must make changes on his computer to allow the message to be received.
Free
Multiple Choice
Q 108Q 108
Case 1-2
Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities,and she turns to you for help.
-Diane notices a blue wavy underline in her email message.What does this indicate about the underlined text?
A)It is not in Outlook's main dictionary.
B)It may be incorrect grammatically.
C)It may contain a contextual spelling error.
D)It may be a proper name.
Free
Multiple Choice
Q 109Q 109
Case 1-2
Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities,and she turns to you for help.
-A name of one of Diane's colleagues is flagged as a misspelling,and she would like to prevent this from happening.What steps should she take?
A)left-click the name,and click AutoCorrect on the shortcut menu
B)right-click the name,and click AutoCorrect on the shortcut menu
C)left-click the name,and click Ignore on the shortcut menu
D)right-click the name,and click Ignore on the shortcut menu
Free
Multiple Choice