Quiz 1: Outlook: Managing Email Messages With Outlook

Email is the transmission of messages and files between computers or smart devices over a(n)____. A)STMP B)network C)ISP D)Web app

An email account is an electronic mailbox you receive from an ____. A)ISP B)email service provider C)email client D)email address

An email ____ is an app that allows you to compose,send,receive,store,and delete email messages. A)address B)client C)account D)service provider

____ could set up an email account for you. A)Your employer B)A slide transition C)A Smart Guide D)Windows Explorer

When you have an email account,you also have an email ____. A)message B)profile C)record D)address

The first time you start Outlook on a home computer,the ____ feature guides you to provide information that Outlook needs to send and receive email messages. A)Auto Account Setup B)Quick Steps C)domain name D)Navigation Bar

The last part of an email address is the ____ name. A)user B)profile C)program D)domain

The ____ is the part of an email address that identifies a specific user. A)user name B)icon C)profile D)domain

Microsoft Outlook uses a special file format called a ____ to save your email files,calendar entries,and contacts. A)Sensitivity level B)mailbox C)data file D)personal storage table

-As shown in the accompanying figure,the ____ contains the Inbox. A)ribbon B)title bar C)Navigation Pane D)File tab

-As shown in the accompanying figure,the ____ contains the message list. A)mail folder pane B)Navigation Pane C)message pane D)Reading Pane

Clicking the FILE tab,as shown in the accompanying figure,will open ____. A)the mail folder pane B)Backstage view C)the message pane D)the ribbon

As shown in the accompanying figure,the ____ is a banner displayed at the top of an email message that indicates whether an email message has been replied to or forwarded. A)title bar B)ribbon C)InfoBar D)Reading Pane

A message selected in the message list will display in the ____,as shown in the accompanying figure. A)Mail folder pane B)Inbox C)Reading Pane D)title bar

As shown in the accompanying figure,the Navigation bar contains ____ buttons. A)one B)two C)three D)four

As shown in the accompanying figure,the ____ accesses information that the Outlook Social Connector displays from social networks. A)People Pane B)Navigation Pane C)message pane D)Reading Pane

Tap or click the Options tab in the Backstage view to display the ____ dialog box. A)Mail Options B)Outlook Options C)Navigation Options D)File Options

A message's ____ advises the recipient on how to treat the contents of the message. A)Sensitivity level B)Internet Service Provider C)Personal Folders File D)Information Wizard

The information in the ____ routes a message to its recipients and identifies the subject of the message. A)message header B)profile C)message area D)domain

The ____ is where you type an email message. A)message header B)greeting line C)message area D)subject line

The ____ states the reason for an email message. A)signature line B)greeting line C)subject line D)closing line

A ____ identifies the sender of an email message and may contain additional information,such as a job title and phone number(s). A)signature line B)greeting line C)subject line D)closing line

____ is the default format for a new email message. A)Plain Text B)STMP C)Rich Text D)HTML

The computer at your email service provider that handles outgoing email messages is called the ____. A)Internet service provider B)email service provider C)outgoing service provider D)outgoing email server

Many outgoing email servers use ____ as a set of rules for communicating with other computers. A)HTML B)ISP C)POP D)SMTP

A ____ is a device that forwards data on a network. A)router B)server C)format D)protocol

Some incoming email servers use the ____ communications protocol. A)POP3 B)DNS C)ISP D)SMTP

____ is a communications protocol for incoming email. A)ISP B)HTML C)SMTP D)POP

The ____ lists the contents of a folder. A)message list B)Navigation Pane C)Reading Pane D)message pane

The list of messages displayed in the message pane is called the ____. A)reading list B)message list C)subject list D)subject line

A ____ is information presented on a physical medium,such as paper. A)reading copy B)hard copy C)message list D)hyperlink copy

A(n)____ is a banner displayed at the top of an email message that indicates whether an email message has been replied to or forwarded. A)Navigation Bar B)InfoBar C)Attachment Preview D)subject line

A ____ wavy underline means the flagged text is not in Outlook's main dictionary. A)red B)green C)blue D)purple

A ____ wavy underline indicates the text may be incorrect grammatically. A)red B)green C)blue D)purple

A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones. A)red B)green C)blue D)purple

The ____ folder is the default location for all saved messages. A)Drafts B)Documents C)Messages D)Downloads

The default importance level for all new messages is ____ importance. A)low B)high C)normal D)urgent

One way to organize your Outlook items is to create ____. A)attachments B)profiles C)folders D)protocols

A ____ folder is the location of a document to be moved or copied. A)source B)start C)target D)personal

A(n)____ folder is the location where you want to move or copy a file. A)end B)destination C)target D)personal

An email's message header contains ____. A)the email address of the recipient(s) B)the subject line C)the message area D)a signature line

The message area consists of ____. A)a greeting line or salutation B)the message text C)the subject line D)a signature line(s)

You can use a ____ at the end of the greeting line. A)comma B)semicolon C)colon D)period

Outlook messages can use the ____. A)JPEG format B)HTML format C)Plain Text format D)Rich Text Format

A hyperlink is a ____ in an email message or webpage that,when clicked,directs you to another document or Web site. A)word B)phrase C)symbol D)picture

Outlook creates email accounts for its users.

Email is a convenient way to send information to multiple people simultaneously.

An email message is typically organized into three areas.

-As shown in the accompanying figure,an @ symbol separates the user name from the domain name in an email address.

Once Outlook's Navigation Bar settings are configured,it is not possible to change them.

A personal storage table saves your email files,calendar entries,and contacts.

Outlook configures language settings to match your personal storage table.

-As shown the accompanying figure,you can set Outlook's default language by selecting the name of the language and then tapping or clicking the Set as Default button.

-As shown in the accompanying figure,you can tap or click Edit in the Outlook Options dialog box to display the Language options.

Changing the Sensitivity setting in the Outlook Options dialog box changes the default Sensitivity level of all messages created afterward.

Junk emails are low-importance emails sent by friends.

To preview an attached file created in an Office 2013 application,you do not need to have that application installed on your computer.

To help protect your computer,Outlook does not allow you to received files as attachments if they are a certain file type.

A printed copy of an email should not be counted on as a backup.

When a message is forwarded,the original message text is included in the message window.

You should receive permission from the sender before forwarding a message.

When you reply to a message,you send the message to someone other than the person who sent the message.

Outlook offers three message formats: HTML,Plain Text,and Rich Text.

HTML-formatted messages cannot contain viruses.

Outlook flags only words that are misspelled.

A word flagged by Outlook using a wavy underline is a misspelled word.

Many email users prefer to reply to a message without including the original email address along with their response.

You typically attach a file to an email message to provide additional information to a recipient.

A message sent with high importance displays a red dot in the message header.

Quick Steps allows you to customize email actions that you use most often.

An email address is divided into two parts: a user name and a domain name._________________________

An email address contains an exclamation point to separate the user name from the domain name._________________________

The Reading Pane displays the content of a message without requiring you to open the message._________________________

The message pane displays the list of files into which messages are organized._________________________

RTF supports fewer formats than HTML or Plain Text,as well as hyperlinks._________________________

Email is short for ____________________ mail.

A(n)____________________ client is an app that allows you to compose,send,receive,store,and delete email messages.

A(n)____________________ account is an electronic mailbox that you receive from an email service provider.

A(n)____________________ is an organization that provides servers for routing and storing email messages.

The first part of an email address contains a(n)____________________.

Email messages are stored in a(n)____________________ file,also known as a .pst file.

Tap or click the 'Default Sensitivity level' arrow to display a list of ____________________.

A(n)____________________ signals an end to an email message using words such as "Thank you" or "Regards."

When you send someone an email address,it travels across the Internet to the ____________________ email server at your ISP.

The computer handling incoming email messages is known as the ____________________ email server.

Unsolicited email messages are known as ____________________ or junk mail.

A(n)____________________ is a word,phrase,symbol,or picture that,when tapped or clicked,directs you to another document or website.

The ____________________ feature in Outlook allows you to preview an attachment you receive in an email message.

A(n)____________________ is an additional copy of a file or message that you store for safekeeping.

____________________ refers to changing the appearance of text in a document such as the font,font size,and color.

If you have concerns about whether the recipient's server is set up to block messages formatted as HTML,use ____________________ as the message format.

When you have a message that requires urgent attention,you can send the message with a(n)____________________ level.

The ____________________ level of a message indicates to the recipient the priority level of an email message.

Outlook provides a basic set of ____________________,which are containers that store Outlook items of a specific type.

A(n)____________________ folder is the location of a document or message to be copied or moved.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -A data file that stores a user's Outlook items.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -The default location for all saved messages.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -A file sent along with an email message.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -Routes an email message and identifies the purpose or contents of the message.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -Informs the recipient or requests information.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -Communications protocol used by many outgoing email servers.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -Communications protocol used to retrieve incoming email messages.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -Lists the contents of a selected folder.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -An additional copy of a file or message.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.message text f.message header b.attachment g.spam c.message pane h.POP3 d.backup i.Drafts folder e.personal storage table j.SMTP -Unsolicited email messages.

Case 1-1 Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department.Frank is new to Outlook,so he asks for help in processing the message. -Frank wants to send a quick acknowledgment to his colleague,informing her that he received the message.However,he does not want the other recipients to see his acknowledgement.Which Outlook response option should he use? A)Acknowledge B)Reply C)Reply All D)Forward

Case 1-1 Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department.Frank is new to Outlook,so he asks for help in processing the message. -Frank also wants to forward the message to his son.However,he has tried forwarding messages to him in the past,and his son has not received them.You suggest that the messages may be getting blocked by an antivirus program.Is there anything that Frank can do to prevent this? A)Yes,he can change the message format to Plain Text. B)Yes,he can change the message format to Rich Text. C)Yes,he can change the message format to HTML. D)No,Frank's son must make changes on his computer to allow the message to be received.

Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities,and she turns to you for help. -Diane notices a blue wavy underline in her email message.What does this indicate about the underlined text? A)It is not in Outlook's main dictionary. B)It may be incorrect grammatically. C)It may contain a contextual spelling error. D)It may be a proper name.

Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities,and she turns to you for help. -A name of one of Diane's colleagues is flagged as a misspelling,and she would like to prevent this from happening.What steps should she take? A)left-click the name,and click AutoCorrect on the shortcut menu B)right-click the name,and click AutoCorrect on the shortcut menu C)left-click the name,and click Ignore on the shortcut menu D)right-click the name,and click Ignore on the shortcut menu