The type of metric that measures IT as a whole is called a/an:
A) enterprise measure.
B) functional measure.
C) project measure.
D) satisfaction measure.
Correct Answer:
Verified
Q17: Research shows that merely adequate employee satisfaction
Q18: Undelivered IT value remains a serious concern
Q19: Traditionally, IT has paid close attention to
Q20: Customer satisfaction surveys are not very helpful
Q21: It is appropriate to include _ satisfaction
Q23: The modified score card metric that accounts
Q24: The methodology that annually evaluates the key
Q25: The type of metric that measures IT
Q26: Research shows that merely adequate customer satisfaction
Q27: Non-financial business metrics include:
A) customer satisfaction.
B) employee
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