Non-financial business metrics include:
A) customer satisfaction.
B) employee satisfaction.
C) business value.
D) customer satisfaction and employee satisfaction.
E) customer satisfaction, employee satisfaction, and business value.

Question

Quizplus · Accepted Answer

Non-financial business metrics focus on aspects of the business that aren't directly related to financial figures but are crucial for the overall success and health of the business. Customer satisfaction and employee satisfaction are prime examples of such metrics, as they reflect the company's performance in areas that can indirectly influence financial outcomes through customer loyalty, employee productivity, and brand reputation. Business value, while important, is a broader concept that can encompass both financial and non-financial metrics.

Non-Financial Business Metrics Include