The leading non-financial indicator of customer satisfaction is:
A) customer satisfaction.
B) employee satisfaction.
C) management satisfaction.
D) both customer and employee satisfaction.
E) None of the above.

Question

Quizplus · Accepted Answer

Employee satisfaction is a leading non-financial indicator of customer satisfaction because satisfied employees are more likely to provide better service, leading to higher customer satisfaction.

The Leading Non-Financial Indicator of Customer Satisfaction Is