The modified score card metric that reflects employee satisfaction is called the:
A) management loyalty index.
B) external customer loyalty index.
C) associate loyalty index.
D) None of the above.

Question

Quizplus · Accepted Answer

The associate loyalty index is the best choice as it reflects employee satisfaction. The management loyalty index may reflect management satisfaction, but not necessarily that of all employees. The external customer loyalty index also does not reflect employee satisfaction.

The Modified Score Card Metric That Reflects Employee Satisfaction Is