The type of metric that ties the work of IT to external customer satisfaction, and financial performance is called a/an:
A) enterprise measure.
B) functional measure.
C) project measure.
D) satisfaction measure.

Question

Quizplus · Accepted Answer

An enterprise measure ties the work of IT to external customer satisfaction and financial performance. It is a high-level metric that reflects how IT is contributing to the overall success of the organization. Functional measures are specific to a particular area of IT, project measures are specific to a particular project, and satisfaction measures only focus on customer satisfaction without considering financial performance.

The Type of Metric That Ties the Work of IT