The modified score card metric that accounts for the effect of taxes on operating income is called:
A) revenue growth.
B) operating margin.
C) return on capital employed.
D) return on investment.
E) None of the above.
Correct Answer:
Verified
Q18: Undelivered IT value remains a serious concern
Q19: Traditionally, IT has paid close attention to
Q20: Customer satisfaction surveys are not very helpful
Q21: It is appropriate to include _ satisfaction
Q22: The type of metric that measures IT
Q24: The methodology that annually evaluates the key
Q25: The type of metric that measures IT
Q26: Research shows that merely adequate customer satisfaction
Q27: Non-financial business metrics include:
A) customer satisfaction.
B) employee
Q28: The type of metric that measures business
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