The methodology that annually evaluates the key environmental factors affecting the company to measure the value of IT is called:
A) the balanced scorecard approach.
B) the modified scorecard approach.
C) the strategic imperative approach.
D) None of the above.
Correct Answer:
Verified
Q19: Traditionally, IT has paid close attention to
Q20: Customer satisfaction surveys are not very helpful
Q21: It is appropriate to include _ satisfaction
Q22: The type of metric that measures IT
Q23: The modified score card metric that accounts
Q25: The type of metric that measures IT
Q26: Research shows that merely adequate customer satisfaction
Q27: Non-financial business metrics include:
A) customer satisfaction.
B) employee
Q28: The type of metric that measures business
Q29: The impact of technology on the corporate
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