Research shows that merely adequate employee satisfaction is insufficient to lead to customer loyalty and ultimately profit.
Correct Answer:
Verified
Q12: It is simply not realistic to expect
Q13: About half of all IT managers believe
Q14: Most organizations that link measures of IT
Q15: IT investments do not always deliver the
Q16: Effective business metrics programs should also include
Q18: Undelivered IT value remains a serious concern
Q19: Traditionally, IT has paid close attention to
Q20: Customer satisfaction surveys are not very helpful
Q21: It is appropriate to include _ satisfaction
Q22: The type of metric that measures IT
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