Effective business metrics programs should also include non-financial measures.
Correct Answer:
Verified
Q11: It is practically impossible to demonstrate that
Q12: It is simply not realistic to expect
Q13: About half of all IT managers believe
Q14: Most organizations that link measures of IT
Q15: IT investments do not always deliver the
Q17: Research shows that merely adequate employee satisfaction
Q18: Undelivered IT value remains a serious concern
Q19: Traditionally, IT has paid close attention to
Q20: Customer satisfaction surveys are not very helpful
Q21: It is appropriate to include _ satisfaction
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